Refund & Cancellation Policy

Last Updated: March 1, 2026

The Filipino-American Association of the Tri-Cities (“we,” “us,” or “our”) is a nonprofit organization. Because our revenue directly supports community programs, cultural events, and charitable outreach, we have established the following guidelines regarding refunds and cancellations. 

1. Membership Dues

  • Non-Refundable: Membership dues are generally non-refundable as they provide immediate access to Association benefits, voting rights, and community resources.
  • Exceptions: If a duplicate payment was made in error, please contact the Membership Director within thirty (30) days for a correction. 

2. Event Tickets (e.g., Barrio Fiesta, Galas, Workshops)

  • Standard Policy: All ticket sales are final.
  • Cancellations by the Association: If an event is canceled by the Association due to unforeseen circumstances (e.g., extreme weather or venue issues), a full refund or a credit toward a future event will be issued to all ticket holders.
  • Transfer of Tickets: In most cases, tickets are transferable. If you cannot attend an event, you may gift your ticket to another community member. Please notify us at tricitiesfilam@gmail.com of the name change at least 48 hours prior to the event for our guest list. 

3. Donations

  • Finality of Gifts: Charitable donations are generally non-refundable.
  • Errors: If a donation was made in an incorrect amount or via a technical error on our platform, please notify us within fifteen (15) days to request a reversal. 

4. Merchandise and Cultural Goods
If the Association sells physical goods (e.g., apparel or cultural crafts):

  • Damaged Items: If you receive a damaged or defective item, we will offer a replacement or a full refund if reported within 30 days of receipt.
  • Change of Mind: We do not offer refunds or exchanges for “change of mind” on physical merchandise. 

5. Processing Refunds
Approved refunds will be processed using the original method of payment (e.g., the specific credit card or PayPal account used). Please allow 7 to 10 business days for the credit to appear on your statement. 

6. Contact Us
For any questions or to request a refund under the terms above, please reach out to us at: tricitiesfilam@gmail.com